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IT Support Specialist | Systems & Infrastructure Troubleshooting
Welcome to my technical portfolio. I am a systems-focused IT professional who combines an extensive background in operational leadership with a modern, hands-on technical toolkit. My career has been defined by complex problem-solving, managing operational efficiency, and translating technical issues into clear solutions.
Technical Core
Operating Systems
- Linux (Ubuntu Server/Desktop)
- Neovim Customization
- Windows Ecosystem
Infrastructure & Web
- Nginx Web Server
- Next.js Framework
- Markdown Documentation
Support Methodology
- Troubleshooting Frameworks
- SLA & Escalation Care
- Technical Documentation
Featured Milestones
View all entries →Completed: IT Support Fundamentals & Troubleshooting Module
Passed the core troubleshooting module covering best practices, customer handling, documentation standards, and technical interview frameworks.
Deploying scottdiemer.com on Ubuntu & Nginx
A deep dive into setting up our Next.js environment production build, managing local SSH keys, and serving static assets securely via an Nginx reverse proxy.
Throughout my professional journey, I have managed high-stakes operations, led teams, and served as the default technical point person for hardware, software, and POS deployments. I built this portfolio—from the underlying Nginx configuration to the Markdown-driven journal—to document my continuous upskilling and to showcase my approach to real-world technical challenges.