Scott Diemer
Career Pivot // IT Support

Combining Decades of Human Connection with Technical Execution.

After a robust 35-year foundation driving client satisfaction and cross-functional operations, I am formalizing my technical capabilities via the Grow With Google IT Support Specialist Certificate. Backed by years of hands-on experience utilizing Linux as my sole daily desktop operating system, I engineer secure, documentation-first technical solutions for enterprise environments.

Technical & Professional Competency

Core competencies built via enterprise experience and specialized IT coursework.

Core Infrastructure & OS

Years of native experience utilizing Linux as a primary desktop environment alongside professional endpoint management frameworks.

Linux (Daily Driver)Bash ScriptingWindows 10/11VirtualizationSysInternals

Networking & Troubleshooting

Understanding network architecture, routing protocols, and tools required to resolve connectivity faults.

TCP/IPDNS/DHCPIPv4/IPv6 SubnettingWiresharkPing/Traceroute

Operations & Client Success

Leveraging 30+ years of operational service to offer premium technical communication and ticket management.

SLA ComplianceIncident ManagementTechnical DocumentationDe-escalation

Recent Documentation Logs

Real-time snapshots of my ongoing technical configurations and training modules.